24x7 and 12x7 security monitoring · DIFC, JAFZA, DMCC and mainland Dubai
Managed SOC Services in Dubai
Intello provides managed SOC services in Dubai: our security operations centre watches your systems around the clock, investigates every serious alert and acts to contain threats, so your team does not have to. Choose 24x7 coverage or a lower-cost 12x7 model.
- 15-minute SLA on critical alerts
- Tier 1–3 analysts
- 500+ clients
What are managed SOC services?
A security operations centre (SOC) is a team that monitors your systems for attacks, investigates suspicious activity and responds to threats. With SOC as a service, you use an external SOC instead of building your own: the provider supplies the analysts, tools and processes, and you get round-the-clock protection for a monthly fee.
| Coverage models | 24x7 (round the clock, every day) or 12x7 (extended hours, with after-hours escalation of critical alerts) |
|---|---|
| Analysts | Tier 1, Tier 2 and Tier 3 coverage on the 24x7 model; Tier 1 and 2 on 12x7 |
| Response target | 15-minute SLA on critical alerts |
| What we monitor | Endpoints, servers, network, cloud (Microsoft 365, Azure, AWS, Google Cloud) and key applications |
| Reporting | Monthly reports and quarterly reviews |
| Where we work | From our SOC centre and our Dubai office in Al Qusais, with on-site visits anywhere in Dubai |
Managed SOC services for Dubai businesses
Dubai companies face the same attacks as anywhere else, but most cannot justify the cost of an in-house SOC. A managed SOC in Dubai gives them enterprise-grade monitoring at a fraction of the cost.
DIFC firms
Banks, funds and fintechs whose regulators expect continuous monitoring of cyber risk. See DFSA compliance.
Virtual asset firms
VARA licence holders running exchanges and wallets that attackers target day and night. See VARA compliance.
JAFZA and DMCC
Trading and logistics groups with operations in many time zones, where attacks often start out of hours.
Dubai Internet City and Dubai Silicon Oasis
SaaS and tech companies whose clients and auditors expect 24/7 security monitoring.
Card payments
Businesses under PCI DSS, whose requirement 10 expects audit logs to be reviewed at least daily.
Mid-sized companies
Firms with a small IT team and no one watching security alerts at night or at weekends.
Also available: Managed SOC in Abu Dhabi · SOC services across the UAE · Managed SOC in Sharjah
Do you need SOC services in Dubai?
A managed SOC is usually the right step if any of these apply to you:
- Nobody watches your security alerts at night, at weekends or during holidays
- Your firewall, endpoint or cloud tools generate alerts your team cannot keep up with
- A regulator, auditor or client expects continuous monitoring and logging
- You need log monitoring for PCI DSS, ISO 27001 or SOC 2
- You have had an incident that went unnoticed for too long
- Building an in-house SOC would cost more than you can justify
Not sure whether you need 24x7 or 12x7? It depends on your risk and how your business runs. Most companies handling payments, client data or virtual assets choose 24x7. We will recommend a model in the first call.
What our managed SOC in Dubai covers
We do not just send you alerts. We investigate, triage, contain and respond.
Continuous monitoring
Real-time monitoring of endpoints, servers, network, cloud and applications, detecting threats as they happen.
Threat detection
SIEM correlation, threat intelligence, behavioural analytics and custom detection rules tuned to your environment.
Triage and investigation
Every serious alert investigated by an analyst, so you only hear about what matters.
Containment and response
Isolating endpoints, blocking IP addresses and disabling accounts to stop an attack spreading.
Threat hunting
Analysts actively searching for hidden threats that automated detection misses.
Log management
Centralised log collection and retention that meets compliance requirements and supports investigations.
Compliance support
Monitoring and reports that support ISO 27001, PCI DSS, SOC 2 and sector rules.
Incident escalation
Clear escalation to your team and, when needed, to our incident response specialists.
How we set up SOC services in Dubai
A planned onboarding, then steady monthly operation.
- 1
Scoping call
We understand your environment, risks, compliance needs and which coverage model fits.
Week 0 · free
- 2
Onboarding plan
Log sources, use cases, escalation contacts and response permissions agreed in writing.
Week 1
- 3
Integration
Your firewalls, endpoints, servers, cloud and key applications connected to our monitoring.
Weeks 1–4
- 4
Tuning
Detection rules tuned to your environment to cut false alarms.
Weeks 3–6
- 5
Live monitoring
24x7 or 12x7 monitoring, triage and response, with a 15-minute SLA on critical alerts.
Ongoing
- 6
Reporting and review
Monthly reports on what we saw and did, and quarterly reviews of risks and improvements.
Monthly and quarterly
Most Dubai companies are fully onboarded within four to six weeks.
What you get
- A managed security operations centre watching your systems
- 24x7 or 12x7 monitoring, depending on the model you choose
- Analyst triage of every serious alert
- Containment actions agreed in advance
- 15-minute SLA on critical alerts
- Threat hunting and detection tuning
- Log collection and retention for compliance
- Monthly reports and quarterly reviews
Choose your SOC coverage
12x7 SOC
MonthlyBest for: Lower-risk environments
- · 12-hour daily monitoring
- · Tier 1 and 2 analysts
- · After-hours critical escalation
24x7 SOC
MonthlyBest for: Payments, client data, virtual assets
- · 24/7/365 monitoring
- · Tier 1, 2 and 3 analysts
- · Automated containment
SOC + incident response
Monthly + retainerBest for: Full detect-and-respond cover
- · 24x7 SOC
- · Incident response retainer
- · Forensic investigation
Is anyone watching your alerts tonight?
Tell us about your environment. We will recommend 24/7 security monitoring in Dubai or a 12x7 model, and send a fixed monthly fee.
Managed SOC vs in-house SOC in Dubai
Building a SOC means hiring analysts for every shift, buying tools and keeping up with threats. For most Dubai companies, an MSSP in Dubai is the more practical route.
| Managed SOC | In-house SOC | |
|---|---|---|
| Cost | A predictable monthly fee | Salaries for several shifts, tools and infrastructure |
| Time to start | Weeks | Many months to hire and build |
| Coverage | 24x7 or 12x7 from day one | Hard to staff nights, weekends and holidays |
| Expertise | Tier 1–3 analysts who see attacks across many clients | Limited to your own team’s experience |
| Best for | Small and mid-sized companies, and growing ones | Very large organisations with constant needs |
What affects the cost of SOC services in Dubai
You get a fixed monthly fee after the scoping call. These are the factors that move it:
- Coverage model
- 24x7 or 12x7.
- Number of assets
- Endpoints, servers, cloud accounts and network devices monitored.
- Log volume
- How much log data is collected, analysed and retained.
- Response scope
- Which containment actions we take on your behalf.
- Compliance needs
- Log retention and reporting for PCI DSS, ISO 27001 or sector rules.
- Incident response
- Whether an incident response retainer is included.
Why Dubai companies choose Intello as their managed SOC provider
15-min
SLA on critical alerts
24x7
or 12x7 coverage
500+
clients served
We act, not just alert. Analysts investigate, triage and contain threats instead of forwarding raw alerts.
Flexible coverage. Choose 24x7 or 12x7 to match your risk and budget.
Incident response on hand. When something serious happens, our incident response team takes over.
Local team. Based in Dubai, with on-site visits when you need them.
Frequently asked questions
How much do SOC services in Dubai cost?
It depends on the coverage model (24x7 or 12x7), the number of assets monitored, log volumes and the response actions included. Either way it is a predictable monthly fee, far below the cost of staffing an in-house SOC for every shift. We give a fixed fee after a free scoping call.
What is the difference between 24x7 and 12x7 SOC coverage?
With 24x7, analysts monitor your systems around the clock, every day of the year, with Tier 1 to 3 coverage. With 12x7, monitoring covers 12 hours a day, and critical alerts outside those hours are escalated. 12x7 suits lower-risk environments.
What is SOC as a service in Dubai?
It means using an external security operations centre instead of building your own. The provider supplies the analysts, tools and processes; you connect your systems and get monitoring, investigation and response for a monthly fee.
Is a managed SOC the same as an MSSP?
Largely. An MSSP (managed security service provider) in Dubai may offer several services, such as firewall management and monitoring. A managed SOC focuses on detecting, investigating and responding to threats. Intello provides managed SOC as part of its wider security services.
How fast do you respond to a critical alert?
We work to a 15-minute SLA on critical alerts: an analyst starts investigating, contains the threat where you have authorised it, and escalates to your team.
How long does onboarding take?
Most Dubai companies are fully onboarded within four to six weeks, including connecting log sources and tuning detection rules to reduce false alarms.
Does a managed SOC help with compliance?
Yes. Continuous monitoring and log management support ISO 27001 (control 8.16, monitoring activities), PCI DSS logging requirements, SOC 2 and sector rules. Our monthly reports provide evidence for auditors.
Related services
Get a managed SOC proposal for your Dubai business
Tell us about your environment and monitoring needs. We will set up a short scoping call and send a proposal.
What happens next
- 1We get in touch to arrange a call
- 2A 30-minute scoping call
- 3A proposal with coverage options and a fixed monthly fee
Prefer to talk now? Call +971 55 355 6787