IT Managed Services
Comprehensive IT support with Annual Maintenance Contracts — on-site and ticket-based. L1, L2, L3 support with defined SLAs, quarterly reporting, and predictable costs.
L1 / L2 / L3 Support
Tiered support structure ensuring the right expertise for every issue
First Line Support
Technical Support
Expert Engineering
Annual Maintenance Contracts
Choose the IT support model that fits your operations. Whether you need engineers on-site full-time or prefer ticket-based remote support — we offer flexible AMC plans with transparent pricing and guaranteed SLAs.
On-Site Support
Dedicated engineers stationed at your premises. Full-time or scheduled visits. Direct access to L1/L2 support with on-ground resolution.
Ticket-Based Remote Support
Raise tickets via portal, email, or phone. Remote resolution with defined response and resolution SLAs. Scalable and cost-effective.
Defined SLAs
Response & resolution targets
Quarterly Reports
Detailed performance reviews
Predictable Cost
Fixed monthly pricing
24/7 Availability
Round-the-clock support
Why ITMS With Intello?
Predictable IT Costs
Fixed monthly fees with no surprise charges. Budget your IT spend with confidence — AMC covers hardware, software, and labour.
Guaranteed SLAs
Contractually defined response times: Critical (1hr), High (4hr), Medium (8hr), Low (24hr). Penalties for SLA breaches.
Quarterly Business Reviews
Detailed reports on tickets, resolution times, recurring issues, infrastructure health, and recommendations for improvement.
Proactive Monitoring
We don't wait for things to break. Continuous monitoring of servers, network, and endpoints catches issues before users notice.
Dedicated Account Manager
Single point of contact who understands your business, your infrastructure, and your priorities.
Asset Management
Complete inventory tracking of hardware and software assets, licence management, and lifecycle planning.
Get an IT Managed Services Quote
Tell us about your infrastructure and support needs.